Pollux Privacy Policy

Effective Date: May 01 2025

Pollux ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name

• Business Data: Project details, documents, and communication records shared during consultations

• Website Usage: IP address, browser type, pages visited, and other analytical data via cookies

• Payment Details: When applicable, limited billing and transaction details (handled via secure third-party processors)

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services

• To communicate with you regarding projects, proposals, and updates

• To process transactions and manage billing

• To improve our website, tools, and user experience

• To comply with legal obligations

3. Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

• Trusted third-party service providers (e.g., payment processors, cloud storage platforms)

• Legal authorities if required by law

• Internal team members for project execution under confidentiality agreements

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted storage

• Role-based access controls

• Regular audits and internal policies on data handling

5. Cookies and Analytics

Our website uses cookies and third-party analytics (such as Google Analytics) to understand visitor behavior and improve performance. You may disable cookies through your browser settings.

6. Your Rights

You may:

• Request access to the personal data we hold about you

• Ask us to correct or delete your data

• Withdraw consent to future communications

To exercise these rights, contact us at trust@gopollux.com.

7. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by applicable law. Client project data is retained securely for up to 7 years.

8. International Users

If you are accessing our services from outside Canada, be aware your data may be transferred to and stored in Canadian servers.

9. Policy Updates

Pollux may update this policy from time to time. The most current version will always be posted on our website at www.gopollux.com/privacy.

For any privacy-related questions or requests, please contact: Email: trust@gopollux.com